IBM products developed by Fundi and IBM

Fundi Software products distributed by IBM are supported through the IBM support network. These include:
  • CICS Configuration Manager
  • CICS Performance Analyzer
  • IMS Performance Analyzer
  • IMS Problem Investigator
  • Transaction Analysis Workbench
  • IMS Connect Extensions
  • IMS Configuration Manager
  • Enhanced Access for SCLM
Before contacting your local IBM support network, follow the steps below:
  1. Refer to the Problem Determination section in the product manuals. Eliminate any user-related problems as outlined in the manual.
  2. Record your software maintenance and release levels for the product in error, and any related software with which the software interacts.
  3. Prepare a description of the problem and circumstances that lead to the problem condition.
  4. Collect diagnostic information, including error output, job streams, and program inputs/outputs where appropriate.
Contact your IBM support network to resolve problems.

Products distributed directly by Fundi Software

Products distributed directly by Fundi Software are supported through the procedures outlined below. This includes:
  • Proteus
Before contacting Fundi Software for support, follow the steps below:
  1. Carefully consider the nature of the problem to eliminate user errors. All problems should be referred to your system programmers or the product administrator before contacting Fundi Software.
  2. Identify the type of failure. The failure may be:
    • Abend with associated code and dump
    • Error message with associated text
    • Incorrect outcome
    • Documentation error
    • Performance or looping
    • Wait state or non-responsive system
  3. Record your software maintenance and release levels for the product in error, and any related software with which the software interacts.
  4. Prepare a description of the problem and circumstances that lead to the problem condition.
  5. Collect diagnostic information, including error output, job streams, program inputs/outputs, and diagnostic traces where appropriate.
  6. Provide contact details, including:
    • Site or installation name
    • Site contact representative (your name)
    • Telephone number
    • E-mail address of site contact
    • Indication as to the problem’s urgency

Contact Fundi Software support through one of the methods outlined below:

Email:

support_fundi@fundi.com.au

Fax:

+61 8 6212 0160

Fundi Software help desk (all hours):

+61 8 6212 0229
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